Hotel Gran Centenario

Name: Hotel Gran Centenario
Address: C. 55 513-Por 60 y 62, Parque Santa Lucia, Centro, 1, Mèrida, 97000, Mèxic, Mèrida, Yucatán, 97000, Mèxic

+ 60

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Informació ràpida

Entrada a partir de les:	15:00
Sortida abans de les:	12:00
Mascotes	No s'admeten animals de companyia

Serveis i instal·lacions

Wi-Fi

Pàrquing

Aire condicionat

Piscina

Recepció 24 hores

No fumadors

Més informació sobre Hotel Gran Centenario

Hotel Gran Centenario

Hotel Gran Centenario is located 300 metres from Jose Peon Contreras Theatre and 5 minutes’ walk from Mérida zocalo square. Free WiFi access is available in all areas. Each room here will provide you with air conditioning and a fan.

Valoracions de

Mencionat pels viatgers

Viatger anònim

Data del comentari: 10 de maig 2025

Data de l'estada: de maig / 2025

It's a nice place to stay a short time

Viatger anònim

Data del comentari: 2 de gen. 2026

Data de l'estada: de des. / 2025

We are a family of five who stayed there during our visit to Merida. On the positive side the placement is very nice in the old city. It felt safe.The area is very walkable and has lots of shops and restaurants.
However, the standard of the room is very bare, to the point where our room did not even have a chair or a nightstand.
The bathroom was very old and shabby. To be honest, not very nice. It was not very clean neither.

Viatger anònim

Data del comentari: 3 d’ag. 2025

Data de l'estada: de jul. / 2025

Hotel in the middle of el Centro, blocks off the Plaza on St Lucia Park. Would have been a great stay except for one huge problem. The hotel is next to a club that blares music from 9pm till 2:30am. This noise permeates the hotel rooms,making it impossible to sleep. Kavia is big enough to constrain the club or sound proof the walls between them. I have stayed in places with music in the hotel or near by but this was the worst. Staff was great, it's clean. But it was not enough to overcome the noise.

Viatger en grup

Data del comentari: 16 de febr. 2025

Data de l'estada: de febr. / 2025

Bad experience

Lousy service, we made our reservation and notified at that same time that we arrived early between 1 and 2 am as by the time we did not want to be battling.On arrival at the hotel the receptionist was watching a movie and was totally distracted, he did not listen and asked us what room we had when we had already mentioned that we were checking in. When he finally understood that we were a new arrival he didn't know about our reservation, he mentioned three different reservations before finding ours and his pretext was "it's past midnight and the reservations are cut off, my colleague in the afternoon didn't pass me the information, I didn't know anything and I don't have a room" after this he told us that he was going to find us another hotel and that he was going to try to get us to respect the rate or something close as if we had been wrong. At this point he dared to tell us "I was calling you, I dialed you 5 times and you didn't answer me" when he didn't even know about our reservation when we arrived.After having to wait for him to call several hotels he got us a hotel, took us walking to the corner and from there he told us "it's over there about a block and he told us the name of the new hotel" we are two women in a place we don't know, spending 2 in the morning and left us there instead of walking with us that missing block knowing everything that had happened. When we arrived at the new hotel we were charged more than we had booked (it was not much the difference in price but the hotel is horrible) we arrived at the hotel room where we were sent and had a half used shampoo boat, the beds are hard and it is nothing like what we had booked. We prepared our reservation as we wanted to arrive after a long day just to rest at a nice hotel with the touch of Merida and instead we ended an hour trying to find a place to spend the night not even knowing what to do and ended up staying in a place that was nowhere near what we expected

Resposta de l'hotel

Data del comentari: 17 de febr. 2025

Estimada Martha M, lamento profundamente que su experiencia no haya sido la esperada y que el servicio no haya estado a la altura de lo que nos esforzamos por ofrecer. Su comentario sobre la confusión en el check-in y la atención del personal ha sido tomado muy en serio, y estamos revisando estos incidentes para asegurar que no se repitan. Es inaceptable que haya tenido que buscar otro hotel, especialmente en esas circunstancias, y entiendo lo incómodo que fue para usted. Agradecemos su feedback, ya que nos ayuda a mejorar. Si decide darnos otra oportunidad en el futuro, estaremos encantados de atenderle de manera adecuada y ofrecerle la experiencia que merece. Le deseamos lo mejor.

Viatger anònim

Data del comentari: 7 de gen. 2025

Data de l'estada: de gen. / 2025

Parking is off site at an extra cost.
Centro is a 6 min walk. Market 15 min.